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VIVACARE USER GUIDE

Account Information

 

Review Practice Information

Practice information is displayed on your Website and available to the public through search engines and physician directories, so it is important that it accurately reflect your practice.

  • Go to your Patient Library
  • Review for spelling and accuracy:
    • practice name
    • practice address
    • staff names
    • phone number
    • other locations
  • To make changes, log-in to your account (see below).

To change practice information:

  • Log-in to your account
  • Select MODIFY PRACTICE NAME to edit the practice name
  • Select MODIFY PRACTICE ADDRESS & DIGITAL MAPS to add or edit practice locations
  • Select the EDIT option next to a location to change the associated address or telephone number, and to turn the digital map on or off.
  • Select the ADD NEW LOCATION option to add information about an additional office location

To locate your Patient Library on the Web:

 

 

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Log-in to Your Account

Log-in to your account to customize your Library, make changes to your practice information, add staff bios & photos and more.

Note: You must be registered with your own email address to access your practice account. If you do not have access, please speak to the contact person in your practice. (This is most likely the person that initially created the account)

 

To log-in to your account:

  • Go to www.vivacare.com
  • Select PHYSICIAN LOGIN located in the upper right corner
  • Enter your email address and password
  • Click on the Log In button
  • Please contact us if you have any questions:

 

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Add Staff Names

Patients are more likely to find your practice online when all clinical staff names are listed.

To add staff names:

  • Log-in to your account
  • Select MODIFY STAFF NAMES, BIOGRAPHIES & ACCOUNTS
  • Add new names by selecting the ADD NEW STAFF NAME option at the bottom of the page
  • Change information about an individual by selecting the EDIT option next to the person's name
  • To add a biography and photograph, view ADD STAFF BIOGRAPHIES & PHOTOS.
  • Names are listed on the Library in alphabetical order. The names can be ordered differently by selecting the UPDATE DISPLAY ORDER option

  • Enter details about a staff member in the Edit Staff Member section
  • Be sure to add appropriate professional identifiers (i.e. M.D., D.O., P.A.)
  • Place a check in the box labeled "Display name on Library and Online Directory". This will increase your online visibility.
  • Enter the person's email address so that he or she receives notices about content changes and Vivacare service updates
  • Note: Email addresses entered here will not be displayed on the Library nor will they be shared with third parties

 

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Create Staff Accounts

Grant administrator privileges to others in your practice so that they may assist in managing the service.

To create staff accounts:

  • Log-in to your account
  • Select MODIFY STAFF NAMES, BIOGRAPHIES & ACCOUNTS
  • Select the EDIT option next to staff name to change information about the individual.
  • Enter a valid email address for the person
  • Check the box labeled "Enable account access"

  • Then select the "Update Staff Member" option
  • You will be prompted to enter a password for the member
  • To save information click the SAVE option at the bottom of the page

Note: Be sure to inform this person that he or she can make changes to the account and provide the email address and temporary password. Recommend that that they change the password to make it confidential.

 

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