General
What is a Practice Website?What patient education services are included on my Practice Website?
Do I control the content?
Will I be charged to use the service?
How can the service be free?
Will my Practice Website include advertisements or pop ups?
How much time is required to set up and use the service?
Is patient information protected?
Your Practice Website is the starting point for your patients seeking information about you, your practice and their own health.
The Practice Website is personalized with your name or the name of your practice, and includes practical information about your practice, including address, digital map, staff names, telephone number and an optional "About Us" section.
The Practice Website can be used to supplement an existing practice website with educational content. It can also be used as a standalone website to help promote your practice online.
The Practice Website includes an Online Library provides a comprehensive collection of handouts, videos, and other educational resources from credible and reputable sources. Over 1,000 educational titles are organized into relevant topics for easy searching by patients.
Yes. Vivacare has collected and organized a large body of patient-education content that you control. The content is organized into topics that you can easily turn toggle on or off at any time. This allows you to shape the content to reflect your unique approach to care.
No. Vivacare makes the service available at no cost to physicians and other healthcare professionals that provide patient care. The standard level of service will remain free. Future service enhancements may require a fee, but these will remain optional.
Vivacare derives revenue from pharmaceutical and device manufacturers that wish to enhance content about their products. The information they offer is purely educational in nature, similar to paper-based handouts or rebate coupons you might use in your practice.
The information is directed to patients who have been prescribed or recommended a particular product as a means of supporting your recommended treatment plan.
No. The service does not contain advertising. Patients receive information only about the topics that they select.
It takes less than 5 minutes to enroll for Vivacare services. The service is immediately available for use by your patients.
Yes. Please see our Privacy Policy. Vivacare has developed the service in a manner that will protect patient data. A username and password is required for patients to view their information online and this information is transmitted via a secure internet connection. Individually identifiable patient data is not shared with third parties.
Registration
What is the Practice Website address?Can I link my existing practice website to my new Practice Website?
How do I choose the content during registration?
Your Practice Website resides online at a unique website address (URL). This address is made up of two parts: The first part includes a custom name or "identifier" that represents you or your practice. The remainder of the address is "fromyourdoctor.com".
For instance, "Northwest Medical" might personalize the first part with the identifier "nwmedical". The resulting Practice Website address would be nwmedical.fromyourdoctor.com
Yes. You can add the URL of your existing practice website during registration or within your Vivacare account. Log-in and choose the "Edit Practice Website & Account" option.
You can also place links to your Practice Website on your current site.
Vivacare has provided "Patient Education Library" banners that you can post to your existing Website. These banners will lead your patients to your Vivacare Website and patient education services.
Just log-in, and go to the "Manage You Account" section. Then select the "Generate Banner to Vivacare Practice Website" option
Your Practice Website is populated with a variety of topics that reflect your chosen medical specialty. After enrolling, you have the ability to modify the content by turning on or off particular individual topics, such as a specific condition, procedure, or medication. You will be able to add topics relevant to other specialties as well.
Content
How do I control the patient education content?Where does the content come from?
What type of content is provided?
How is the educational content selected?
How is the educational content kept up to date?
Will I be informed if the content changes?
Is educational content available in other languages?
After registering, you will have a Vivacare account that you can access online with a username and password. Once logged into your account, you can easily turn on or off topics that reflect conditions you treat, procedures you offer and medications that you prescribe.
If you turn off a topic, the topic and all of its associated content will immediately disappear from your Practice Website Library.
The content is derived from multiple reputable sources, including the following:
- Professional organizations (i.e. AAD, AAN, AAFP, etc.)
- Patient Support Groups (i.e. National Psoriasis Foundation, National MS Society, etc.)
- Government Agencies (National Institutes of Health, National Library of Medicine, FDA, etc.)
- Medical Publishers
In most cases, the content remains on a third-party website. This means that patients access the content through links to the organization's own website.
Vivacare provides content that is focused on helping patients understand their diagnosis and manage their condition. Priority is given to content that is practical in nature and easy to read and understand.
For any topic, many different types of content may be available, including the following:
- Printable handouts about diseases, procedures or medications
- Printable booklets
- Online videos
- Links to support groups
- Links to books for purchase
- Self-care tools, such as diaries or recipes.
Vivacare's content team, including medical writers and physicians, first develops a draft content plan. Following internal review, the content is then reviewed and approved by Vivacare's medical advisors to match the real-world needs of practitioners and their patients.
Medical developments, such as new drug approvals or withdrawals, require that Vivacare keep its content offering current. The Vivacare content team is responsible for proposing content changes in response to these developments as well as in response to input from advisors, physician users, and routine review of medical literature.
Each of the content sources (professional organizations, support groups, publishers, etc.) also have their own internal review process and update their content regularly.
Suggested edits or updates are always welcome.
Vivacare will provide quarterly summaries of content changes that impact your specialty.
Vivacare has made an effort to include content in other languages. Many medication handouts and disease overviews are available in Spanish.
If you need more information about Vivacare, please contact us at: 510-848-2060