Frequently Asked Questions
Registration
- What happens after signing up?
- What does Vivacare do with my email address?
- How do we direct patients to our patient handouts?
- What is the Website address of our Patient Education Library?
- How do we choose patient handouts during registration?
- How can the Vivacare service be free?
Patient Handouts
- Do the patient handouts from Vivacare include advertisements or pop-ups?
- Where do the patient handouts come from?
- What type of patient handouts are provided?
- How are the patient handouts selected?
- How are the patient handouts kept up to date?
- Will we be informed of changes to the patient handouts?
- Are the patient handouts available in other languages?
Registration
What happens after signing up?
Your Patient Education Library will be available immediately online for review by your staff and use by your patients.
You will initial communications from Vivacare, including a confirmation email and a Welcome Kit sent via mail. Please sure to provide a correct mailing address and functioning email address for the person responsible for managing the service.
You will also email updates from Vivacare including information about content changes and service enhancements. (These are sent about every 2-4 weeks).
What does Vivacare do with my email address?
The email address you provide Vivacare is used only by Vivacare to communicate with you about Vivacare. Vivacare does not provide your email address to 3rd parties. See our Privacy Policy and User Agreement.
How do we direct patients to our patient handouts?
Add the patient handouts onto your existing practice Website. Learn how. Then start telling your patients to go to your own Website to learn more about their health.
You will also receive a kit in the mail from Vivacare with tools that will help you direct patients to relevant health information.
If you don't have a practice Website, you can direct patients to your Patient Education Library.
What is the Website address of our Patient Education Library?
www.<your-practice-name>.fromyourdoctor.com
Your Patient Education Library is created when you sign up for a free Vivacare account. All of the patient handouts that you choose to display are available on your Library.
The URL for your Library is a combination of a name you choose during registration and the "fromyourdoctor.com" domain name.
For instance, "Northwest Medical" might personalize the first part with the custom name "nwmedical". The resulting Patient Library address would be www.nwmedical.fromyourdoctor.com.
How do we choose patient handouts during registration?
Your Patient Library is populated with a variety of patient handouts that reflect the medical specialty chosen during enrollment.
After enrolling, you have the ability to modify the library by turning on or off particular patient handouts, such as a specific condition, procedure, or medication. You will be able to add topics relevant to other specialties as well.
Learn more about controlling the patient education content.
How can the Vivacare service be free?
Vivacare derives revenue from pharmaceutical and device manufacturers that wish to enhance content about their products. The information they offer is purely educational in nature, similar to paper-based handouts or rebate coupons you might use in your practice.
The information is directed to patients who have been prescribed or recommended a particular product as a means of supporting your recommended treatment plan.
Learn more about the free service.
Patient Handouts
Do the patient handouts from Vivacare include advertisements
or pop-ups?
No. The service does not contain advertising. Patients receive only information that is educational in nature.
There may be links to 3rd party sites that contain advertisements or which are more promotional in nature. The source of this content is clearly marked in your Account Tools where you control the content.
Where do the patient handouts come from?
The patient handouts are derived from multiple reputable sources, including the following:
- Professional organizations (AAD, AAN, AAFP, etc.)
- Patient Support Groups (National Psoriasis Foundation, National MS Society, etc.)
- Government Agencies (National Institutes of Health, National Library of Medicine, FDA, etc.)
- Medical Publishers
In most cases, the content remains on third-party websites. This means that patients access the content through links to the organization's own website.
Vivacare updates these links daily, as organizations change the locations of their links, add new information, or remove their content.
What type of patient handouts are provided?
Vivacare provides patient handouts that are focused on helping patients understand their diagnosis and manage their condition. Priority is given to content that is practical in nature and easy to read and understand.
For any topic, many different types of content may be available, including the following:
- Printable patient handouts about diseases, procedures, or medications
- Printable booklets
- Online videos
- Links to support groups
- Links to books for purchase
- Self-care tools, such as diaries or recipes
How are the patient handouts selected?
Vivacare's content team, including medical writers and physicians, first develops a draft content plan. Following internal review, the patient handouts are then reviewed and approved by Vivacare's medical advisors to match the real-world needs of practitioners and their patients.
How are the patient handouts kept up to date?
Medical developments, such as new drug approvals or withdrawals, require that Vivacare keep its content offering current. The Vivacare content team is responsible for proposing content changes in response to these developments as well as in response to input from advisors, physician users, and routine review of medical literature.
Each of the content sources (professional organizations, support groups, publishers, etc.) also has its own internal review process and updates its patient handouts regularly.
Suggested edits or updates are always welcome.
Will we be informed of changes to the patient handouts?
Vivacare provides regular updates via email that list content changes for those topics assigned to your specialty.
Vivacare advises all practices to regularly review their Patient Education Libraries to ensure that the list of patient handouts displayed there are considered appropriate for the practice.
Are the patient handouts available in other languages?
Vivacare has made an effort to include content in other languages. Many medication handouts and disease overviews are available in Spanish.
My question didn't get answered. Who can I talk to?
If you would like more information about Vivacare, please call us at 510-848-2060 or email support@vivacare.com.
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