Frequently Asked Questions

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Frequently Asked Questions
What is an Online Patient Library?
Free Patient Education Handouts provided by Vivacare

Your Patient Library is the starting point for your patients seeking information about you, your practice, and their own health.

The Patient Library is personalized with your name or the name of your practice, and includes practical information about your practice, including address, digital map, staff names, telephone number, and an optional "About Us" section.

The Patient Library can be used to supplement an existing practice website with educational content. It can also be used as a standalone website to help promote your practice online.

What patient education services are included on my Patient Library?

The Patient Library provides a comprehensive collection of handouts, videos, and other educational resources from credible and reputable sources. Over 1,000 educational titles are organized into relevant topics for easy searching by patients.

Do I control the content?

Yes. Vivacare has collected and organized a large body of patient-education content that you control. The content is organized into topics that you can easily turn on or off at any time.

You may also edit the handout for any topic to reflect your unique approach to care. Edit the text, add photos and links, or replace a handout with one of your own (click here to learn more).

Will I be charged to use the service?

No. Vivacare makes the service available at no cost to physicians and other healthcare professionals that provide patient care. The standard level of service will remain free. Future service enhancements may require a fee, but these will remain optional.

How can the service be free?

Vivacare derives revenue from pharmaceutical and device manufacturers that wish to enhance content about their products. The information they offer is purely educational in nature, similar to paper-based handouts or rebate coupons you might use in your practice.

The information is directed to patients who have been prescribed or recommended a particular product as a means of supporting your recommended treatment plan.

Will my Patient Library include advertisements or pop ups?

No. The service does not contain advertising. Patients receive information only about the topics that they select.

How much time is required to set up and use the service?

It takes less than 5 minutes to enroll for Vivacare services. The service is immediately available for use by your patients.

Is patient information protected?

Yes. Please see our Privacy Policy. Vivacare has developed the service in a manner that will protect patient data. A username and password is required for patients to view their information online and this information is transmitted via a secure internet connection. Individually identifiable patient data is not shared with third parties.

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