FAQ – Patient Education Content

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FAQ - Patient Education Content
How do I control the patient education content?

Log in to your account, and easily turn on or off topics to the reflect conditions you treat, procedures you offer, and medications you prescribe.

If you turn off a topic, it will immediately disappear from your Patient Library.

Where does the content come from?

The content is derived from multiple reputable sources, including the following:

In most cases, the content remains on third-party websites. This means that patients access the content through links to the organization's own website. Vivacare updates these links daily, as organizations change the locations of their links, add new information, or remove their content.

What type of content is provided?

Vivacare provides content that is focused on helping patients understand their diagnosis and manage their condition. Priority is given to content that is practical in nature and easy to read and understand.

For any topic, many different types of content may be available, including the following:

How is the educational content selected?

Vivacare's content team, including medical writers and physicians, first develops a draft content plan. Following internal review, the content is then reviewed and approved by Vivacare's medical advisors to match the real-world needs of practitioners and their patients.

How is the educational content kept up to date?

Medical developments, such as new drug approvals or withdrawals, require that Vivacare keep its content offering current. The Vivacare content team is responsible for proposing content changes in response to these developments as well as in response to input from advisors, physician users, and routine review of medical literature.

Each of the content sources (professional organizations, support groups, publishers, etc.) also has its own internal review process and updates its content regularly. Suggested edits or updates are always welcome.

Will I be informed of content changes?

Vivacare provides regular updates that list content changes for your specialty.

Is educational content available in other languages?

Vivacare has made an effort to include content in other languages. Many medication handouts and disease overviews are available in Spanish.

If you would like more information about Vivacare, please call us at 510-848-2060 or email support@vivacare.com.

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