Date of last revision: January 12, 2018
Information We Collect About You
You will be required to submit Personal Information if you choose to register and make use of the Vivacare mobile application or access certain functionality on Vivacare Websites. Different types of Personal Information are requested by Vivacare depending on the type of content or service requested by the User.
“Personal Information” means information that we can use to identify or contact you. As an Individual User of the Vivacare Service, you will provide us with the registration information listed below.
You are responsible for ensuring the accuracy of the Personal Information you submit to Vivacare. Inaccurate information will affect your experience when accessing Vivacare Services or the Vivacare App, and our ability to contact you.
Access to Vivacare’s mobile App is limited to users who register by entering Personal Information that enables the App to function, such as the identity of the medical professional or health organization from which they wish to receive content. Information collected during registration for Vivacare Services includes:
- Email address (required)
- Password (required)
- Identity of your medical professional or his/her practice (optional)
- Clinical topics of interest to you (optional)
The information you provide during registration enables Vivacare to send you personalized emails and/or secure electronic in-app messages and better tailor the content or service to meet your needs.
Communications to You
At various times during your use of the Vivacare Services or Apps we may communicate with you via email or in-app notifications.
By default, you will be opted in to receive newsletters from Vivacare. You may choose to opt out of receiving additional newsletters at any time by following the unsubscribe directions at the bottom of each email message.
Additional Information Collected
Due to internet transmission standards, when you visit the Vivacare website or mobile App certain information is recorded. This information includes the URL of the site from which you came to Vivacare and the URL of the site you went to when you left Vivacare. Your computer’s operating system and type of web browser and your ISP or mobile carrier are also recorded. We use this information to analyze trends and help improve our services.
Vivacare may work with third parties to display content on some of the Vivacare Websites. These third parties may use their own Cookies or other online tracking technologies to monitor the usage of their content. These technologies are not used to display advertising.
Your Right to Access or Correct Information about You
You can correct, update or review Personal Information you have previously submitted by going back to the specific tool or application, logging-in and making the desired change.
The Vivacare Services cannot provide value to you without using the personal information you entered during registration. If you chose not to share this information with Vivacare, you may delete your account and discontinue using the Services.
Uses of Personal Information
Vivacare is a service designed to help medical professionals provide valuable information to their patients. The information about you that you choose to provide us helps us provide relevant, current information to you on behalf of your physician or other medical professional.
Other ways we use your personal information:
- To administer your account
- To provide you with access to particular tools and services
- To respond to any inquiries you send to us
- To obtain your feedback about Vivacare Services
Vivacare may combine Personal and Non-Personal Information collected by Vivacare about you, and may combine this information with information from external sources.
Sharing Information with Third Parties
The Vivacare Customer Support team has limited access to your Personal and Non-Personal Information as needed in the course of providing products or services to you.
Disclosures to Third Party Web Sites
Vivacare does not sell, rent or otherwise provide your personal information to third parties for marketing or other services.
Securing your Information
We use industry standard security measures to protect your Personal Information. However, despite Vivacare’s efforts to protect your Personal Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.
The security of your Personal Information is important to us. We encrypt all Personal Information during transmission and when stored in our database. All Vivacare employee access to your data is on a “need to know” basis. We host all our data at Rackspace, an industry leading, secure cloud hosting provider. Rackspace infrastructure and facilities are regularly audited, and have achieved numerous certifications, including: ISO 27001/27002; PCI-DSS Level 1; SSAE16 SOC1, SOC2 and SOC3; Safe Harbor, and CPS.
You may remove your Personal Information or instruct us to remove it at any time, but you should be aware that residual information about you will remain in our backups for a period of time. We will also retain your Personal Information as necessary to comply with legal obligations, resolve disputes and enforce our agreements. All Personal Information about you that we retain for any reason will be stored using the same strict security practices described above.
Eligibility to use Vivacare Services
Vivacare Services are available to all U.S. residents over the age of 18.
Contacting Vivacare about Your Personal Information or Privacy
You can also contact Vivacare’s Privacy Office at:
Attn: Privacy Officer
2120 University Ave
Berkeley CA 94704
© 2018 Vivacare. All rights reserved.