Privacy Policy

Date of last revision: January 12, 2021

This Privacy Policy provides you with information about the types of information we collect about you and your use of Vivacare, how the information is used and how it is safeguarded.

This Privacy Policy applies to websites owned and operated by Vivacare, including but not limited to the following;,, and (referred collectively as “Vivacare Websites”). The policy also applies to mobile optimized versions of these sites, as well as the Vivacare mobile application (“App”).

Vivacare may share information among the websites and apps that it owns or controls, but information collected under this Privacy Policy is always protected under the terms of this Privacy Policy.

This Privacy Policy applies to medical professionals (“Professional Users”) who view and/or update content on Vivacare Websites or apps, and medical professionals who may register to receive additional services from Vivacare (“Professional Services”). If you are an Individual User, please refer to Privacy Policy – Individual Users.

Information We Collect About You

Personal Information

You will be required to submit Personal Information if you choose to register for the Vivacare Professional Service, make use of a mobile application, or access certain functionality on Vivacare Websites. Different types of Personal Information are requested by Vivacare depending on the type of content or service requested by the User.

“Personal Information” means information that we can use to identify or contact you, such as your name, address, telephone number, email address, or other identifier such as a professional membership ID.

You are responsible for ensuring the accuracy of the Personal Information you submit to Vivacare. Inaccurate information will affect your experience when accessing Vivacare Websites or using the Professional Service and our ability to contact you.

Registration Information

Access to Vivacare Professional Services is limited to medical professionals who register by entering Personal Information that enables Vivacare to create a Professional User account on their behalf. Information collected during registration for Professional Services includes:

  • First and last name (required)
  • Profession (physician, nurse, etc.) (required)
  • Specialty (allergy, dermatology, etc.) (required)
  • Organization (the hospital or clinic at which you provide care) (required)
  • Location at which you provide care (required)
  • Mailing address, if different from Location address
  • Phone number (required)
  • Fax number (optional)
  • Email address (this becomes your username) (required)
  • Password (required)

Information that can be entered either during registration or at any later date includes:

  • Professional details
    • Photograph
    • Biography (html)
  • Practice information
    • Logo
    • Practice locations
    • About the Practice
    • Insurance accepted
    • URL for the patient porta

Vivacare stores your Personal Information in accordance with this Privacy Policy and the authorization you provide at the time you submit Personal Information in order to use the Service.
The information you provide enables Vivacare to send you personalized emails and/or secure electronic messages and better tailor the content or service to meet your needs and the needs of your patients.

Communications to You

At registration and at various times when you use Vivacare Websites or Apps, you will be given the option of providing Vivacare with Personal Information in order to receive electronic or printed communications, such as Professional Service updates from Vivacare, newsletters from a medical professional, or messages from third parties.

By default, you will be opted in to receive newsletters from Vivacare. You may choose to opt out of receiving additional newsletters at any time by following the unsubscribe directions at the bottom of each email message.

Market Research

From time to time, Vivacare may conduct online research surveys through email invitations or pop-up surveys. When participating in a survey, we may ask you to enter Personal Information. The Personal Information you submit in a survey may be used by Vivacare for research and measurement purposes, including measurement of the effectiveness of content or programs. Market research surveys conducted by or on behalf of Vivacare will contain a link to this Privacy Policy.

Websites and Other Public Forums

Those who have registered for Professional Services may be able to use Vivacare to publish Personal Information and professional information to designated Vivacare Websites and to the mobile application.

Any information (including Personal Information) you share on a Vivacare Website or mobile App is by design open to the public. You should think carefully before posting any Personal Information in any public forum. What you post can be seen, disclosed to or collected by third parties and may be used by others in ways not possible to control or predict, including to contact you for unauthorized purposes. As with any public forum on any site, the information you post may be found by third-party search engines.

If you mistakenly post Personal Information to a Vivacare Website and would like it removed, you may send us an email to request that we remove it by contacting customer support through the Vivacare Website. In some cases, we may not be able to remove your Personal Information while still maintaining an account on your behalf.

Additional Information Collected

Due to internet transmission standards, when you visit the Vivacare website or mobile App, certain information is recorded. This information includes the URL of the site from which you came to Vivacare and the URL of the site you went to when you left Vivacare. Your computer’s operating system and type of web browser and your ISP or mobile carrier are also recorded. We use this information to analyze trends and help improve our services.

Like most websites, Vivacare uses cookies and web log files to track site usage. A cookie is a tiny data file that resides on your computer and allows Vivacare to recognize you as a user when you return to Vivacare from the same computer and browser. Cookies (if enabled on your computer) allow you to return to Vivacare without logging in again.

Vivacare may work with third parties to display content on some of the Vivacare Websites. These third parties may use their own Cookies or other online tracking technologies to monitor the usage of their content. These technologies are not used to display advertising.

Your Right to Access or Correct Information about You

You can correct, update or review Personal Information you have previously submitted by going to the Administration Portal, logging-in and making the desired change. You can also update any Personal Information you have submitted by contacting Vivacare Customer Support.

The Vivacare Services cannot provide value to you without using the personal information you enter during registration. If you choose not to share this information with Vivacare, you may delete your account and discontinue using the Services.

Uses of Personal Information

Vivacare is a service designed to help medical professionals provide valuable information to their patients. The information about yourself that you choose to share with us helps us provide relevant, current information to your patients on your behalf.

Other ways we use your personal information:

  • To administer your account
  • To provide you with access to particular tools and services
  • To respond to any inquiries you send to us
  • To send you administrative communications about Vivacare Websites or services
  • To obtain your feedback about Vivacare Services
  • Conduct research and measurement activities, including those described below.

Vivacare may combine Personal and Non-Personal Information collected by Vivacare about you, and may combine this information with information from external sources.

We use Cookies in order to determine whether you have seen certain content so that we may request your opinions or provide related content. We may also use Cookies to authenticate respondents or to help you pick up where you left off in a survey.

Sharing Information with Third Parties

Except as described in this Privacy Policy or as specifically agreed to by you, Vivacare will not disclose any Personal Information it gathers from you through Vivacare Websites or Apps. We release Personal Information to third parties only to: (1) to comply with legal requirements such as a law, regulation, search warrant, subpoena or court order; or (2) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights.

In the event of a corporate change in control resulting from, for example, a sale to or merger with another entity or in the event of a sale of assets or a bankruptcy, Vivacare reserves the right to transfer your Personal Information to the new party in control or the party acquiring assets. In the event of such a change, your Personal Information will continue to be treated in accordance with this Privacy Policy, which may be modified from time to time.

The Vivacare Customer Support team has limited access to your Personal and Non-Personal Information as needed in the course of providing products or services to you.

Disclosures to Third Party Web Sites

Vivacare does not sell, rent or otherwise provide your personal information to third parties for marketing or other services.

Certain content and services offered to you through Vivacare Websites are served on, or contain links to, web sites hosted and operated by companies other than Vivacare (“Third Party Web Sites”). Vivacare does not disclose your Personal Information to these Third Party Web Sites, but you should be aware that any information you disclose to the other websites is not subject to the Privacy Policy of that website, not this Privacy Policy.

Securing your Information

We use industry standard security measures to protect your Personal Information. However, despite Vivacare’s efforts to protect your Personal Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.

The security of your Personal Information is important to us. We encrypt all Personal Information during transmission and when stored in our database. All Vivacare employee access to your data is on a “need to know” basis. We host all our data at Rackspace, an industry leading, secure cloud hosting provider. Rackspace infrastructure and facilities are regularly audited, and have achieved numerous certifications, including: ISO 27001/27002; PCI-DSS Level 1; SSAE16 SOC1, SOC2 and SOC3; Safe Harbor, and CPS.

You may remove your Personal Information or instruct us to remove it at any time, but you should be aware that residual information about you will remain in our backups for a period of time. We will also retain your Personal Information as necessary to comply with legal obligations, resolve disputes and enforce our agreements. All Personal Information about you that we retain for any reason will be stored using the same strict security practices described above.

Eligibility to use Vivacare Services

Vivacare Services are available to all U.S. residents over the age of 18. The Vivacare Professional Services are available to physicians and other medical professionals. You may be required to provide credentials that confirm your legal standing to provide medical care.

Contacting Vivacare about Your Personal Information or Privacy

Please send us an email by using the Contact Us link at the bottom of any page on the Vivacare site if you have any questions about this Privacy Policy or the Personal Information we maintain about you.

You can also contact Vivacare’s Privacy Office at:


Attn: Privacy Officer

2120 University Ave
Berkeley CA 94704


Phone: 800-279-2991

Changes to This Privacy Policy

We reserve the right to change or modify this Privacy Policy or any of our tools or services at any time. Any changes will be effective upon being posted unless we advise otherwise. We encourage you to periodically review this website for the latest information on our privacy practices. If you do not accept the terms of this Privacy Policy, we ask that you do not register with us and that you do not use Vivacare Websites or mobile App.

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