Date of last revision: January 7, 2016
Information Collected About You
You may be required to submit Personal Information if you choose to register for the Vivacare Professional Service, make use of a mobile application, or access certain functionality on Vivacare Websites. Different types of Personal Information are requested by Vivacare depending on the type of content or service requested by the user.
“Personal Information” means information that we can use to identify or contact you, such as your name, date of birth, address, telephone number, email address, health information, or other identifier, such as a professional membership ID.
Access to the Professional Services is limited to medical professionals who register by entering Personal Information that enables Vivacare to create a Professional User account on their behalf with and to communicate with these Professionals Users.
Access to Vivacare’s mobile application (“app”) is limited to users who register by entering Personal Information that enables the app to function, such as the identity of the medical professional or health organization from which they wish to receive content.
Registration enables Vivacare to use Personal Information you provide to send personalized emails or secure electronic messages and better tailor the content or service to meet your needs.
Communications to You
At registration and at various times you use Vivacare Websites or apps, you will be given the option of providing Vivacare with Personal Information in order to receive electronic or printed communications – such as Professional Service updates from Vivacare, eNewsletters from a medical professional, or messages from third parties.
When you sign up for to receive newsletters from Vivacare, you can choose to opt out of receiving additional newsletters at any time.
You can unsubscribe from these emails by following the directions included at the bottom of the email message.
Websites Other Public Forums
Those who have registered for Professional Services may be able to use Vivacare to publish Personal Information and professional information to designated Vivacare Websites and to the mobile application.
Any information (including Personal Information) you share on a Vivacare Website or mobile applications is by design open to the public and is not private. You should think carefully before posting any Personal Information in any public forum. What you post can be seen, disclosed to or collected by third parties and may be used by others in ways we cannot control or predict, including to contact you for unauthorized purposes. As with any public forum on any site, the information you post may also show up in third-party search engines.
If you mistakenly post Personal Information to a Vivacare Website and would like it removed, you can send us an email to request that we remove it by contacting customer support through the Vivacare Website. In some cases, we may not be able to remove your Personal Information.
Emails You Send to Vivacare
Even if you do not register with or provide any Personal Information to Vivacare, Vivacare does collect Non-Personal Information about your use of Vivacare Websites and mobile applications.
“Non-Personal Information” means information that we cannot use to identify or contact you. We may also acquire Non-Personal Information about our users from external sources.
While you may use some of the content and functions offered by Vivacare without registration, many of the tools and services offered on Vivacare Websites and mobile applications require that you register with Vivacare.
Cookies and Web Beacons
Non-Personal Information Collected by Third Parties Not Acting on Vivacare’s Behalf
Vivacare may work with third parties to display content on some of the Vivacare Websites. These third parties may use their own Cookies, Web Beacons or other online tracking technologies to monitor the usage of their content. These technologies are not used to display advertising.
What Choices Do I Have?
Updating/Removing Your Personal Information
You can correct, update or review Personal Information you have previously submitted by going back to the specific tool or application, logging-in and making the desired change. You can also update any Personal Information you have submitted by contacting Vivacare using the contact information listed below.
If you have registered and desire to delete any your Personal Information you have provided to us from our system, please contact us using the contact information listed below. Upon your request, we will delete your Personal Information from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to Vivacare Websites from our servers.
If you decide that you would prefer not to receive personalized email or secure electronic messages from Vivacare, you may “Opt-out” of the service by following the unsubscribe instructions included in each email.
Most browser software can be set to reject Cookies. Most browsers offer instructions on how to reset the browser to reject Cookies in the “Help” section of the toolbar. If you reject our Cookies, certain of the functions and conveniences of the Vivacare Service may not work properly, but you do not have to accept our Cookies in order to view Vivacare Websites.
How Information Collected About You Is Used
Information collected by Vivacare about you is used by Vivacare to:
- administer your account,
- provide you with access to particular tools and services,
- respond to your inquiries you send to us and to send you administrative communications about Vivacare Websites or services,
- obtain your feedback about Vivacare Websites or our offerings,
- statistically analyze user behavior and activity including how frequently areas of the site are visited and how many emails are received and opened,
- provide you with more relevant content both on Vivacare Websites and its mobile applications; and
- conduct research and measurement activities, including those described below.
Vivacare may combine Personal and Non-Personal Information collected by Vivacare about you, and may combine this information with information from external sources.
With Whom Do We Share Your Information?
Vivacare contractors sometimes have limited access to your Personal and Non-Personal Information in the course of providing products or services to Vivacare. These contractors include vendors and suppliers that provide us with technology, services, data analysis, research, and marketing assistance and/or content for the operation and maintenance of Vivacare Websites and its mobile applications.
Disclosures to Third Party Web Sites
How Do We Secure and Retain Your Information?
We take reasonable security measures to protect the security of your Personal Information. Despite Vivacare’s efforts to protect your Personal Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.
The security of your Personal Information is important to us. When you enter Personal Information, we encrypt the transmission of that information or use SSL connections (Secure Socket Layer) technology.
We will retain your Personal Information as long as your account is active or needed to provide you services.
At any time you can remove your Personal Information or instruct us to remove it, but you should be aware that it is not technologically possible to remove each and every record of the information you have provided to Vivacare from our servers. Vivacare tools that collect and store Personal Information allow you to correct, update or review information you have submitted by going back to the specific tool, logging-in and making the desired changes. We will also retain your Personal Information as necessary to comply with legal obligations, resolve disputes and enforce our agreements.
We are committed to protecting the privacy of children. Vivacare Websites are not designed or intended to attract children under the age of 13. Vivacare Websites do not collect personal Information from any person we actually know is under the age of 13.
Contacting Vivacare About Your Personal Information or Privacy
You can also contact Vivacare’s Privacy Office at:
2130 S.W. Jefferson St.
Portland, Oregon 97201
© 2016 Vivacare. All rights reserved.