Date of last revision: January 7, 2016

This Privacy Policy provides information about the types of information we collect about you and your use of Vivacare, how the information is used and how it is safeguarded.

This Privacy Policy applies to websites owned and operated by Vivacare, including but not limited to the following;,, and (referred collectively as “Vivacare Websites”). The policy also applies to mobile optimized versions of these sites, as well as the InfoRx mobile application (“app”).

Vivacare may share information among the websites and apps that it owns or controls, but information collected under this Privacy Policy is always protected under the terms of this Privacy Policy.

This Privacy Policy applies to both consumers who view content on Vivacare Websites or apps and medical professionals who may register to receive additional services from Vivacare (“Professional Service”).

Information Collected About You

Personal Information

You may be required to submit Personal Information if you choose to register for the Vivacare Professional Service, make use of a mobile application, or access certain functionality on Vivacare Websites. Different types of Personal Information are requested by Vivacare depending on the type of content or service requested by the user.

“Personal Information” means information that we can use to identify or contact you, such as your name, date of birth, address, telephone number, email address, health information, or other identifier, such as a professional membership ID.

You are responsible for ensuring the accuracy of the Personal Information that you submit to Vivacare. Inaccurate information will affect your experience when accessing Vivacare Websites, or using the Professional Service, and our ability to contact you as described in this Privacy Policy.


Access to the Professional Services is limited to medical professionals who register by entering Personal Information that enables Vivacare to create a Professional User account on their behalf with and to communicate with these Professionals Users.

Access to Vivacare’s mobile application (“app”) is limited to users who register by entering Personal Information that enables the app to function, such as the identity of the medical professional or health organization from which they wish to receive content.

Vivacare stores your Personal Information in accordance with this Privacy Policy and the authorization you provide at the time you submit Personal Information in order to use the Service.

Registration enables Vivacare to use Personal Information you provide to send personalized emails or secure electronic messages and better tailor the content or service to meet your needs.

Communications to You

At registration and at various times you use Vivacare Websites or apps, you will be given the option of providing Vivacare with Personal Information in order to receive electronic or printed communications – such as Professional Service updates from Vivacare, eNewsletters from a medical professional, or messages from third parties.

When you sign up for to receive newsletters from Vivacare, you can choose to opt out of receiving additional newsletters at any time.

You can unsubscribe from these emails by following the directions included at the bottom of the email message.

Market Research

From time to time, Vivacare may conduct online research surveys through email invitations, or pop-up surveys. When participating in a survey, we may ask you to enter Personal Information. The Personal Information you submit in a survey may be used by Vivacare for research and measurement purposes, as described below, including measurement of the effectiveness of content or programs. When our market research surveys collect Personal Information we will not knowingly accept participants who are under the age of 13. Market research surveys conducted by or on behalf of Vivacare will contain a link to this Privacy Policy.

Websites Other Public Forums

Those who have registered for Professional Services may be able to use Vivacare to publish Personal Information and professional information to designated Vivacare Websites and to the mobile application.

Any information (including Personal Information) you share on a Vivacare Website or mobile applications is by design open to the public and is not private. You should think carefully before posting any Personal Information in any public forum. What you post can be seen, disclosed to or collected by third parties and may be used by others in ways we cannot control or predict, including to contact you for unauthorized purposes. As with any public forum on any site, the information you post may also show up in third-party search engines.

If you mistakenly post Personal Information to a Vivacare Website and would like it removed, you can send us an email to request that we remove it by contacting customer support through the Vivacare Website. In some cases, we may not be able to remove your Personal Information.

Emails You Send to Vivacare

This Privacy Policy does not apply to information, content, business information, ideas, concepts or inventions that you send to Vivacare by email. If you want to keep content or business information, ideas, concepts or inventions private or proprietary, do not send them in an email to Vivacare.

Non-Personal Information

Even if you do not register with or provide any Personal Information to Vivacare, Vivacare does collect Non-Personal Information about your use of Vivacare Websites and mobile applications.

“Non-Personal Information” means information that we cannot use to identify or contact you. We may also acquire Non-Personal Information about our users from external sources.

While you may use some of the content and functions offered by Vivacare without registration, many of the tools and services offered on Vivacare Websites and mobile applications require that you register with Vivacare.

Cookies and Web Beacons

We may collect Non-Personal Information about your use of Vivacare Websites and your use of other websites through the use of Cookies and Web Beacons. “Cookies” are small data files that are stored on the hard drive of the computer you use to view a web site. “Web Beacons” are graphic image files imbedded in a web page typically used to monitor activity on a web page and send back to its home server (which can belong to the host site, a network advertiser or some other third party) information from your browser, such as the IP address, the URL of the page on which the beacon is located, the type browser that is accessing the site and the ID number of any Cookies on your computer previously placed by that server.

Third parties under contract with Vivacare may use Cookies or Web Beacons to collect Non-Personal Information about your usage of Vivacare Websites, including which health topics you have viewed. These third party service providers may use this information, on our behalf, to help Vivacare deliver content on Vivacare Websites as well as on other sites on the Internet based on your browsing activity on our sites. Vivacare may further tailor the content on these third party sites based on additional Non-Personal Information to the extent known by Vivacare or these third parties.

Non-Personal Information Collected by Third Parties Not Acting on Vivacare’s Behalf

Vivacare may work with third parties to display content on some of the Vivacare Websites. These third parties may use their own Cookies, Web Beacons or other online tracking technologies to monitor the usage of their content. These technologies are not used to display advertising.

Vivacare does not control how third parties use Cookies or Web Beacons or how they manage the Non-Personal Information they gather through the use of these technologies on Vivacare Websites.

What Choices Do I Have?

Updating/Removing Your Personal Information

If you do not want your Personal Information used by Vivacare as provided in this Privacy Policy, you should not register for services, such as a Professional User account or the mobile application, or for any specific application that collects Personal Information.

You can correct, update or review Personal Information you have previously submitted by going back to the specific tool or application, logging-in and making the desired change. You can also update any Personal Information you have submitted by contacting Vivacare using the contact information listed below.

If you have registered and desire to delete any your Personal Information you have provided to us from our system, please contact us using the contact information listed below. Upon your request, we will delete your Personal Information from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to Vivacare Websites from our servers.

If you decide that you would prefer not to receive personalized email or secure electronic messages from Vivacare, you may “Opt-out” of the service by following the unsubscribe instructions included in each email.


Most browser software can be set to reject Cookies. Most browsers offer instructions on how to reset the browser to reject Cookies in the “Help” section of the toolbar. If you reject our Cookies, certain of the functions and conveniences of the Vivacare Service may not work properly, but you do not have to accept our Cookies in order to view Vivacare Websites.

How Information Collected About You Is Used

Information collected by Vivacare about you is used by Vivacare to:

  • administer your account,
  • provide you with access to particular tools and services,
  • respond to your inquiries you send to us and to send you administrative communications about Vivacare Websites or services,
  • obtain your feedback about Vivacare Websites or our offerings,
  • statistically analyze user behavior and activity including how frequently areas of the site are visited and how many emails are received and opened,
  • provide you with more relevant content both on Vivacare Websites and its mobile applications; and
  • conduct research and measurement activities, including those described below.

Vivacare may combine Personal and Non-Personal Information collected by Vivacare about you, and may combine this information with information from external sources.

We also use Cookies in order to enable us to conduct surveys for our own use. These Cookies are used to determine whether you have seen certain content so that we may request your opinions or provide related content. We may also use Cookies to authenticate respondents or to help you pick up where you left off in a survey.

With Whom Do We Share Your Information?

Except as described in this Privacy Policy or as specifically agreed to by you, Vivacare will not disclose any Personal Information it gathers from you through Vivacare Websites. We may only release Personal Information to third parties: (1) to comply with legal requirements such as a law, regulation, search warrant, subpoena or court order; or (2) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights. In addition, we may disclose Personal Information as described below.

In the event of a corporate change in control resulting from, for example, a sale to, or merger with, another entity, or in the event of a sale of assets or a bankruptcy, Vivacare reserves the right to transfer your Personal Information to the new party in control or the party acquiring assets. In the event of such a change, your Personal Information will continue to be treated in accordance with this Privacy Policy unless any changes to the Privacy Policy are made in accordance with the section below that discusses “Changes to This Privacy Policy.”

Vivacare contractors sometimes have limited access to your Personal and Non-Personal Information in the course of providing products or services to Vivacare. These contractors include vendors and suppliers that provide us with technology, services, data analysis, research, and marketing assistance and/or content for the operation and maintenance of Vivacare Websites and its mobile applications.

Disclosures to Third Party Web Sites

Certain content and services offered to you through Vivacare Websites are served on, or contain links to, web sites hosted and operated by a company other than Vivacare (“Third Party Web Sites”). Vivacare does not disclose your Personal Information to these Third Party Web Sites without your consent, but you should be aware that any information you disclose to the other websites once you access these other web sites is not subject to this Privacy Policy. Vivacare does not endorse and is not responsible for the privacy practices of these Third Party Websites.

You should review the privacy policy posted on the other web site to understand how that Third Party Website collects and uses your Personal Information. Vivacare makes an effort to make it obvious to you when you leave our website and enter a Third Party Website, either by requiring you to click on a link or by notifying you on the site before you visit the third party site. In addition, if you see a phrase such as “Powered by”, “Reference”, or “in association with” followed by the name of a company or organization other than Vivacare, then you are on a Website hosted by a company other than Vivacare.

How Do We Secure and Retain Your Information?

We take reasonable security measures to protect the security of your Personal Information. Despite Vivacare’s efforts to protect your Personal Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.

The security of your Personal Information is important to us. When you enter Personal Information, we encrypt the transmission of that information or use SSL connections (Secure Socket Layer) technology.

We will retain your Personal Information as long as your account is active or needed to provide you services.

At any time you can remove your Personal Information or instruct us to remove it, but you should be aware that it is not technologically possible to remove each and every record of the information you have provided to Vivacare from our servers. Vivacare tools that collect and store Personal Information allow you to correct, update or review information you have submitted by going back to the specific tool, logging-in and making the desired changes. We will also retain your Personal Information as necessary to comply with legal obligations, resolve disputes and enforce our agreements.


We are committed to protecting the privacy of children. Vivacare Websites are not designed or intended to attract children under the age of 13. Vivacare Websites do not collect personal Information from any person we actually know is under the age of 13.

Contacting Vivacare About Your Personal Information or Privacy

Please send us an email by using the Contact Us link at the bottom of every page of our site if you have any questions about this Privacy Policy or the Personal Information we maintain about you.

You can also contact Vivacare’s Privacy Office at:

Vivacare, Inc.

Attn: Ombudsman

2130 S.W. Jefferson St.

Suite 305

Portland, Oregon 97201

Phone: 1-800-279-2991

Changes to This Privacy Policy

We reserve the right to change or modify this Privacy Policy or any of our tools or services at any time and any changes will be effective upon being posted unless we advise otherwise. If we make any material changes to this policy we will notify you by email (sent to the email address specified when you register) and/or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this website for the latest information on our privacy practices. If you do not accept the terms of this Privacy Policy, we ask that you do not register with us and that you do not use Vivacare Websites.

Please exit Vivacare Websites immediately if you do not agree to the terms of this Privacy Policy.

© 2016 Vivacare. All rights reserved.